FAQs

Please call Ascensia Diabetes Support on 0345 600 6030 (UK) and we will investigate your query. Please have your meter and test strips to hand, together with control solution if you have it, when you call.

Please check your send options and that this is not set to “Never” send, otherwise call Diabetes Support on 0345 600 6030 (UK) and we will investigate your query. Please have your meter, test strips, control solution and insulin pump to hand when you call.

Please call Ascensia Diabetes Support on 0345 600 6030 (UK). Our team of nurse advisors and customer care specialists are able to provide professional advice on all aspects of blood glucose monitoring.

Any queries relating to the use of the Carelink software, or the dongle for downloading data from your Medtronic insulin pump, please contact Medtronic on telephone number 01923 205167 (UK).

Please call Ascensia Diabetes Support on 0345 600 6030 (UK).

The wall charger supplied by us has been designed to be used only with the CONTOUR^®NEXT USB and CONTOUR^®NEXT LINK or CONTOUR^®NEXT LINK 2.4 meter rechargeable battery, not with other products.

The CONTOUR^®TS meter uses CONTOUR^®TS test strips only. Prescription code: 393 6416.

The CONTOUR^®PLUS meter uses CONTOUR^®PLUS strips only. Prescription code: 409-9776

Yes, CONTOUR^® meters can be returned to us for recycling (UK only). Please contact Customer Support on 0345 600 6030 or 0800 170 1060 or email diabetesupport@ascensia.com for details on how to return your meter.

It is important that you register your CONTOUR^® meter to gain access to support materials and a range of additional warranty benefits, including free record diaries.

All meters from CONTOUR^® include a full 5 year warranty.

Please register your meters at https://www.diabetes.ascensia.co.uk/meter-registration/ or call Ascensia Diabetes Support on 0345 600 6030