Welcome to the Help Center

Need assistance? Explore our resources to make the most of your product or contact us if you need direct support.

 

Self Service Help Center

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Blood glucose diary


No diabetes app? Download our FREE printable two week Blood Glucose Record Diary.


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Instructional Videos


Watch our step-by-step video guides to get the most out of your meter.

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Changing your test strip prescription

Your guide to a positive conversation with your GP to secure your CONTOUR®NEXT or CONTOUR®PLUS test strips.

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Frequently Asked Questions (FAQs)

These are the most commonly asked questions received by our Customer Service team.

What test strip is used with my meter?

The CONTOUR®PLUS and CONTOUR®PLUS BLUE meters use the CONTOUR®PLUS test strips. The CONTOUR®NEXT and CONTOUR®NEXT ONE use the CONTOUR®NEXT test strips

My lancing device has broken.

Please call Ascensia Diabetes Support on 0345 600 6030 (UK). Please have the name and serial number of your meter to hand when you call. This can be found on the box, or on the back of the meter if you don’t have this anymore. Alternatively, email us at diabetessupport@ascensia.com or use the webchat on this website.

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Do I need to register my CONTOUR® Meter?

It is important that you register your CONTOUR® meter to gain access to support materials and a range of additional warranty benefits, including free record diaries. All meters from CONTOUR® include a full 5 year warranty. Please register your meters at https://www.diabetes.ascensia.co.uk/meter-registration/ or call Ascensia Diabetes Support on 1 800 920111 (freephone).

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Where do I order free of charge batteries?

Unfortunately at the present time we are unable to supply batteries directly to people using CONTOUR® blood glucose meters. The meters use batteries code CR2032, and are available to purchase at most supermarkets.

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What lancets does my lancing device use?

The MICROLET®NEXT lancing device uses the MICROLET® lancets (PIP Code 280-0043 (pack 100), 280-0050 (pack 200).

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Contact Options

Chat with us

Our team is happy to assist you via live chat during office hours, from 9:00 AM to 5:00 PM.

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Use our Contact form

Submit your message through our Contact Us form, and we’ll respond as soon as possible.

Contact Form

Send us an E-Mail

Email us at diabetessupport@ascensia.com, and we'll get back to you shortly.

Send an email

Give us a Call

Need assistance? Our support team is here for you Monday to Friday, 9:00 AM to 5:00 PM. Call us on 0345 600 6030 or 0800 170 1060.